Frequently Asked Questions


What Are Your Tenant Fees?

We charge £390 booking fee for up to two adult (over 18) applicants per property. There is an additional fee for each extra adult/guarantor of £78 per application if required.  All adults over the age of 18 are required to be referenced and credit checked, and included on the Tenancy Agreement.  Please note this is a non -refundable fee should the application not be successful for any or all of the applicants.

Do I need to be at home for viewings or maintenance?

We hold all keys and access codes for all of our properties, so you do not need to be home.

Do we rent for a fixed term?

Yes. Tenancy agreements always specify the rental term. The average period is a 12-month tenancy.

What about emergencies?

In the majority of cases where we are the managing agents, we have an out of hours service. 

For emergencies such as Fire or Accident, dial 999.

How much do I need for the deposit and what happens to it?

Typically a deposit equates to six weeks’ rent and is payable before the signing of the Tenancy Agreement. The deposit will then be registered with a Tenancy Deposit Protection Scheme. Extra money is taken for pets.

Are pets allowed?

Some properties allow pets. Some however do not. If you are interested in a property please call us to find out more.